Cottage Lane - Terms of Use

Terms of Service:

Welcome to Cottage Lane! These Terms of Service outline the terms and conditions under which you may use our website and purchase our products. By accessing or using our website, you agree to abide by these terms. Please read them carefully.

1. Acceptance of Terms:

By using our website and purchasing our products, you agree to these Terms of Service and all policies referenced herein. If you do not agree with these terms, please refrain from using our website.

2. Product Orders:

a. Order Confirmation: Your order is confirmed once you receive an order confirmation via email. This confirmation serves as acceptance of your order and forms a binding contract between you and Cottage Lane.

b. Order Cancellation: 

Order Cancellations

We cannot accept cancellations on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text. All purchases are made to order, and can not be refunded or cancelled due to time and resources allocated to the fulfillment of that item. 

Non-custom/stock item cancellations are accepted if you contact the company within 6 hours of the purchase date. No cancellation fees will be applied.

Requesting to cancel a non-customized order after 6 hours will result in a 20% Cancellation Fee applied to the refunded amount. 

For all other items that have shipped: Find the return policy that applies, below, and follow that procedure.

c. Customization: Customized products are created based on the information provided during the ordering process. Please ensure that all personalization details are accurate before placing an order.

3. Payment:

a. Payment Methods: We accept various forms of payment, as specified on our website. Payment must be completed before order processing and shipment.

b. Pricing: Prices for products are as displayed on our website. We reserve the right to change prices at any time without prior notice. Price changes will not affect confirmed orders.

4. Shipping and Delivery:

a. Shipping Times: We strive to process and ship orders in a timely manner. Shipping times may vary based on location, product availability, and other factors.

b. Delivery Address: Ensure that your delivery address is accurate and complete to avoid any delays or delivery issues.

c. Shipping Costs: Shipping costs are calculated based on the shipping method selected during checkout and the destination of the order.

5. Returns and Refunds:

Please refer to our Refund Policy for information regarding returns and refunds.

6. Intellectual Property:

a. Ownership: All content, designs, logos, and intellectual property displayed on our website are the property of One Bungalow Lane and protected by applicable copyright and trademark laws.

b. Use of Content: You may only use website content for personal, non-commercial purposes. Any other use without prior written consent is strictly prohibited.

7. Privacy:

Please refer to our Privacy Policy for information regarding how we collect, use, and protect your personal information.

8. Limitation of Liability:

We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or products.

9. Governing Law:

These Terms of Service are governed by the laws of [your jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.